I solve problems at every layer — from a line of code to a power cord — and I document how, one diagnosis at a time.
Where I’m headed
Building toward a Support Engineer role at a managed WordPress host, with a long-term path to solutions architecture. I care about the open web and treating the person on the other end of a problem with patience — technical or not.
Resume (pdf)
Title: Working toward Technical Support Engineer — Managed WordPress Hosting
Summary
Methodical troubleshooter who solves problems across code, configuration, networking, and hardware — and documents the diagnosis so the next case goes faster.
Core Competencies
- Full-stack diagnostics — code, config, network, hardware
- WordPress / WordPress.com setup and managed-hosting support
- Git/GitHub workflows — reproducible issues, verified PRs
- Structured case documentation
- Support for technical and non-technical users
Experience
- Technology coordinator and primary tech support — 200+ person school community
- Designated technical contact for specific platforms while working as a software engineer
- Freelance in-person and phone technical support
- Traveling Java instructor; TA for math and CS
- Open-source contributor — fixed a password-reset bug in Plato (1111philo), shipped as verified PR #214
Community
Active in the UIC developer community:
see: https://github.com/dhelle2
Plus:
Something else I am currently working on:
https://singlepagehtmlgames.wordpress.com
(There are more blogs/projects in the works as well! From Art and Colors to learning WordPress by using WordPress – so stay tuned to this csircles profile if any of this sparks your interest. Thanks for visiting!)